At poornesh, we strive to offer high-quality courses and ensure customer satisfaction. However, we understand that sometimes circumstances change, and you may need to request a refund or cancel your purchase. This Refund and Cancellation Policy outlines the terms and conditions under which refunds and cancellations will be processed.

1. General Refund Policy

We offer a 7 days refund policy for our courses under specific conditions. Refunds will only be considered if the following criteria are met:

• The refund request is made within 7 days of the purchase date.
• You have not accessed or substantially completed the course.
• The course material has not been downloaded (if applicable).

Please note that we reserve the right to deny refund requests that do not meet these criteria.

2. How to Request a Refund

If you wish to request a refund, please follow these steps:

1. Contact our support team at contact@poornesh.com with your purchase details, including your order number and the reason for the refund request.
2. Our team will review your request and respond within 2-3 business days.
3. If your refund is approved, it will be processed within 7-10 business days using the same payment method you used during the purchase.

Note: Refunds will not be issued to any other payment method besides the one used for the initial transaction.

3. Exceptions to Refunds

Refunds will not be provided for:

• Courses that have been accessed or substantially completed.
• Expired refund requests (beyond the 7 day refund period).
• Promotional or discounted courses unless otherwise stated.
• Custom services, such as one-on-one consultations or course modifications, are non-refundable.

4. Course Cancellations

You can cancel your course registration at any time before accessing the course material. However, please note that cancellations are subject to the following conditions:

• Cancellations made within 7 days of purchase and before accessing any course content are eligible for a full refund.
• Cancellations made after accessing the course content or beyond the 7 day period are not eligible for a refund.

5. Changes to or Cancellation of Courses by Us

In rare instances, poornesh may need to cancel or reschedule a course. If this happens, we will notify you as soon as possible and offer you one of the following options:

• A full refund of your course payment.
• The option to transfer your registration to another course or a future session.
• Access to the course at a later date if it is rescheduled.

6. Payment Disputes

All payments are processed securely through Razorpay, and we do not store any sensitive payment details. If you experience any issues with payment or disputes, please contact Razorpay or contact@poornesh.com for assistance. We will work with you and Razorpay to resolve any payment-related issues promptly.

7. Contact Us

If you have any questions or concerns regarding our Refund and Cancellation Policy, please contact us:

• Email: contact@poornesh.com
• Phone: +91 9000354817